The Best Score of Guest Satisfaction Survey 2018 in Asia

#; General Manager of Best Western Premier Agung Resort Ubud, Alit Martini
 
 
DETEKSIPOST.COM – UBUD – BALI, General Manager of Best Western Premier Agung Resort Ubud, Alit Martini accompanied by Sales Manager Shanty Marhaeni, Said the best assessment was given through a customer satisfaction survey to Best Western Premier Agung Resort Ubud. for the survey, the only Best Western in Bali received the title. The Best Score of Guest Satisfaction Survey was 2018 in Asia
 
Meanwhile, the survey was conducted through Medalia, which is one of the media used by Best Western for tourists to provide an assessment of the hotels they have visited.
 
Alit Martini, general manager of Agung Best of Premier Resort, Ubud, explained that Medalia conducts data processing every month to determine the top 10 in Asia, “Alit Martini said.
 

 
“Again, Alit Martini said, this is also a service reference so that hotel property will improve its services better. Review is very important to sell hotels.
 
“In order to achieve this, the team’s existence is very important to realize and implement hotel property values ​​in terms of service,” explained Alit Martini, Friday, January 11, 2019.
 
in addition to achieving the best achievements BW Premier Agung Resort Ubud defeated 109 hotel property competitors in Indonesia, Thailand, Malaysia, Vietnam, the Philippines, Laos, Myanmar, Pakistan, Bangladesh, India and China.
 
whereas, “in Indonesia there are 5 competitors included in the assessment, including BW Premier Solo Baru, BW Panbil Batam and BW Plus Makassar Beach,” Alit Martini said.
 
according to Alit Martini, assessment qualifications are seen from the level of customer satisfaction related to the cleanliness of rooms, bathrooms, balconies including equipment in rooms such as TV sets, showers to restaurants and swimming pools. Staff service to guests is the main note if there are complaints from guests staying.
 
This, the result of the GSS Threshold Program assessment issued at the end of October 2018 announced that BW Premier Agung Resort Ubud scored 69.9 percent or ranked first.
 
“This first rank proves that BW Premier Agung Resort Ubud hotel has been recognized as a hotel with a high level of guest satisfaction,” Alit Martini said.
 
further to guest satisfaction spread on social media is also one of the barometers for tourists to choose accommodation.
 
Regarding the objectivity of the assessment, Alit Martini explained, Medalia checks accounts that enter and provides an assessment. “He concluded. (TIM).